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Our publications |
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Machine Design for Practical Standards, Gilbane Boston conference, November 2007
Presentation for Gilbane Content Management Conference
Standards are useful for their owners and adopters because they save time and effort and create many other competitive advantages. However, standards also have their misfortunes - there are too many of them, they compete, they are difficult to develop. In an attempt to cast a generalized view on standards as the phenomenon, Serge argues that Standards are typical Public Good, and as such are governed by the laws of economics that have been revealed by Noble Prize creators of Mechanism Design theory. This insight allows us to understand and build best mechanisms for standards development (or in fact other) initiatives, and understand how to avoid mistakes that will make the project with many self-interested participants deadborn. Presentation also outlines further steps for GALA initiatives to benefit its members through information sharing.
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Localization World, May 2007, Berlin
Serge Gladkoff, Chair of GALA Standards Committee, argues that sharing business information between GALA members will greatly benefit to them for a number of reasons, and wows to develop and implement practical standards into on-going process and advantage generation mechanism for GALA members.
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Language Standards for Commerce and Communication,
GALAxy Newsletter
We are in the year 2006, and the only common, indisputable standard in the language industry, it seems, is money. Everything else "from communications through technical specifications, tools, processes, and expectations to language quality itself" is proprietary and can't be measured because it varies by client, supplier, and sometimes even by individual. They say you can't fix what you can't measure, so are we doomed to live with broken language standards? Without standards, modern language-service professionals aren’t much better off than ancient traders bartering colorful shells and stones among each other, while routinely trading away diamonds for shiny beads and shallow flattery. Acronyms claiming to be standards are commonly bandied about, but the acronyms do little to actually standardize how we work. Service providers and clients nowadays are still a lot like the ancients, struggling to agree with their neighbors about how to measure distance or weight. Are we really satisfied constantly explaining how “unique” our processes, communications, and quality metrics are?
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Translation Automation User Society (TAUS), Executive Forum in Brussels, November 30 – December 1, 2006
Language quality has been always an issue in assessing language vendor deliverables, as well as making a decision whether the vendor is worth the buck and improving global cross-country and cross-organizational project workflow. It has been argued in the language industry that language quality is immeasurable, but we must measure it if we want to achieve important business goals. Presentation covers methodology to approach language quality measurement, as well as describes working language quality assessment (LQA) product and service solution, which turns language quality assessment into viable, and easily outsourced and convenient service.
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Client Side News July 2006 Feature Article
The consequences of Internet continue to take place right here and now. An alliance implementation provides a feasible alternative to traditional corporations.
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Localization World, Barcelona, Spain, May 30 - June 1, 2006
Alliances have been listed as one of the trends of the future in Localization World Barcelona closing session. In his presentation Serge tries to analyze driving self-organizational forces developing this model, explains how clients and independent vendors benefit from it, and how Alliance is built and works.
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Language Standards for Global Business, Barcelona, Spain, May 29-30, 2006
Presentation outlines client and vendor problems stemming from lack of language quality standard and explains how the industry will benefit from adopting standard language quality approach.
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MultiLingual Computing & Technology, Volume 16 Issue 6
"How much can I ask for it?" - that is the question. Reasonable buyer would not offer the highest possible bid in auction. Reasonable seller of professional services will not offer the lowest possible bid either. The author discusses client - provider engagement and pricing policy from the point of view of game theory. The article is intended both for clients, who are interested in getting the lowest price possible retaining the best service providers, and for vendors, who are motivated to get fair price for their services and withhold the price pressure.
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German Translation made by TEKOM (www.tekom.de) and published by permission as materials of TEKOM society:
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ClientSide News
January 2005
"As globalization evolves and other nations become sizeable markets, these new opportunities are too small for big vendors, but we are mobile and innovative enough to be on the forefront and provide new services in multiple languages."
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GALAxy Newsletter
January 2005
(See also this publication on www.gala-global.org.)
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LISA Forum
Paris, October 2004
"Russian Country Guide"
(Russian Federation's report at the Localization Industry Standards Association Forum in Paris.)
Serge outlines country-specific peculiarities businessmen should be aware of, from localization industry or not. This 12-page essay would be of interest when starting to seek someone in the country.
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Presentation at the LISA Forum Russia Outsourcing Summit in St.Petersburg in 2004
"The Insider Look at Outsourcing"
(http://www.lisa.org/events/2004russia)
The presentation dwells into the difficulties of vendor selection in a gray area situation of remote vendor evaluation (without an inspection visit) when there may be not enough information to make an informed decision, and further elaborates into the suggested vendor taxonomy providing clear guidelines for evaluating vendor offering in terms of comparing price and quality for vendors in different "weight" categories. Finally, the Serge derives several important conclusions regarding vendor offerings in various markets.
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ClientSide News
September 2003
"The ultimate cost of denial"
Letters to the editor
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MultiLingual Computing & Technology, Volume 14 Issue 4
"Logrus Celebrates Ten Years in Localization"
JIM HEALEY
A growing technology company traces its roots to the free economy movement in Russia.
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Germany, Autumn 2001
Excellence in multilingual IT product release and maintenance.
Sergey Gladkov speaks at Russian-German conference on IT co-operation with Central & Eastern Europe held on October 18th during the International Trade Fair SYSTEMS for Information technology, telecommunications and New Media (http://messe.systems.de) (15.-19.10.) in Munich (Germany). www.bruecke-osteuropa.de.
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MultiLingual Computing & Technology, Volume 12 Issue 2
"Translation Is About People"
A look at intergrating automatic translation into the localization process.
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MultiLingual Computing & Technology, Volume 11 Issue 4
"The Software Market in Russia"
The IT industry is growing rapidly as the country's economy rebounds.
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Project Management Workshop, ELIA, Paris, 13-14 March 2008
Is Transparency a Threat or a Treat? Managing/Explaining Costs & Process
Are rates the only thing important to clients? Can we help our case by being more transparent and unveiling details of the process and other things clients might not ask about?
What should we disclose or emphasize in the first place? Is it worth to disclose how the work is or can be done? What is the best-kept secret about rate vs. volume dependence?
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Project Management Workshop, ELIA, Paris, 13-14 March 2008
Curb Your Conformance: Management with a Local Flavor
The presentation discusses the issue of local flavors in project management: They are always there, but we are trying to ignore this.
It introduces the concept of a two-way street when dealing with this aspect, and argues that these flavors should be properly described, conveyed to the clients and presented as an advantage rather than nuisance.
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Localization World, 31 May - 2 June, 2005, Bonn, Germany
In Search of New Business Models (Session B6)
Leonid moderated this session and presented some of his ideas on alliances as new business models in localization. He tried to briefly outline why alliances have emerged and become viable, and spoke of their characteristic features, pricing model used, difference from traditional MLVs, etc. Other panel members contributing to the presentation were Matthias Caesar, General Manager of LCJ, and Adam Blau, Manager of Client Services at Milengo, Inc. Here you can find the complete presentation that includes pieces by Leonid, Matthias, and Adam.
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LISA Global Strategies Summit - San Francisco - June 21-24, 2004
"The Russian Brick in the Brick Wall"
Leonid shares his view on:
- Differences between outsourcing localization and software development
- Points one needs to consider when choosing the right outsourcing location (and Leonid contends that these go far beyond hourly rates)
- Considerations and facts relating to existing trends in outsourcing
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Client Side News
November 2003
"Offshore Outsourcing Exposed - It's Not What You Think"
The paper is based on Leonid's presentation at the Localization World Offshore Session in Seattle, October 14-16, 2003. Leonid talks about offshore outsourcing in localization and its driving forces, clients' needs, various misapprehensions, and perspectives for various world regions.
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Presentation at Localization World Offshore Session,
Seattle, October 14-16, 2003
"Mapping Offshore Opportunities"
Leonid talks about the 21st century offshore localization vendors, including challenges and requirements they are facing, and presents the draft of the offshore localization map of the world.
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The LISA Newsletter Volume XII,
Number 1.6,
March 26, 2003:
"If it makes sense to consolidate in the localization industry, what should we be consolidating?"
Leonid Glazytchev argues for a reclassification of vendors, now that the death of distance and other factors have consigned the old Multiple versus Single Language Vendor configuration to the garbage can of history. He replaces it with a geography of Single or Multiple Office players, where the differentiating emphasis is on boutique-type skills rather than purely 'language prosecution' networks.
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The LISA Newsletter Volume XI, Number 1.3,
February 15, 2002:
"LISA Profiles - Leonid Glazytchev"
Leonid's profile presented by LISA.
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Language International,
March 2001
"Trailing baron Munchausen, or the crises that stimulate us"
Leonid describes the details of surviving the Russian economic crisis in 1998.
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Presentation at the LISA Forum in Chicago,
August 2001 (How To Build Global Applications panel).
Leonid talks about the need to outsource localization to professionals and various outsourcing strategies (PowerPoint presentation).
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Presentation at the LISA Forum in Budapest,
December 1999 (Russian Software Market Data and Forecasts).
Leonid talks about some trends and statistics about the reviving after-crisis Russian software and computer games market in 1999-2000 (PowerPoint presentation).
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